At Pratham Digital, we offer both digital products (e-books) and physical products (paperback copies). This policy outlines how we deliver your purchases, whether digital or physical.
1. Product Types
We offer two types of products:
- E-books (Digital Products): Delivered instantly via download links.
- Paperback Copies (Physical Products): Shipped to your delivery address.
2. Digital Delivery (E-books)
E-books are delivered digitally via instant download links. You will receive access to your purchased content immediately after successful payment confirmation.
- Delivery Time: Most orders are processed and delivered within minutes of payment confirmation. In rare cases due to technical issues, delivery may take up to 24 hours.
3. Physical Shipping (Paperback Copies)
Physical paperback copies are shipped to the delivery address provided during checkout.
- Processing Time: Orders are processed and shipped within 2-3 business days from the date of purchase.
- Delivery Time: Once shipped, products will be delivered in 5-7 business days as per the courier's timeline. Delivery times may vary based on your location and courier service.
- Shipping Method: We use reliable courier services to ensure safe and timely delivery of your physical products.
- Tracking: You will receive a tracking number via email once your order has been shipped, allowing you to monitor the delivery status.
4. Delivery Address
For physical products, please ensure that you provide a complete and accurate delivery address during checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.
5. Return Policy
Our return policy is as follows:
- No Returns: Once a product is purchased, returns are not applicable. All sales are final.
- Wrong Product or Damaged Product Exception: Returns are only applicable if you receive a wrong product or if the product is damaged during transit. Such issues must be reported within 48 hours of delivery with supporting evidence.
- Return Process: If you receive a wrong product, please contact us within 7 days of delivery with your order number, photos of the received product, and a description of the issue. We will review your request and process the return accordingly.
6. Delivery Issues
If you experience any issues with your order:
- Physical Products: Use the tracking number to check delivery status. If your order is delayed beyond the expected timeframe, contact us with your order number for assistance.
7. International Shipping
Digital products (e-books) are available worldwide with instant delivery. Physical products (paperback copies) are currently available for shipping within India. For international shipping of physical products, please contact us for availability and shipping costs.
8. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us:
Email: itsprathambusiness@gmail.com
Phone: +91 94159 46434